Call Us At City Hall: 416-392-4032

Hydro and Utilities

Support for Low-income Households

The Ontario Electricity Support Program (OESP) helps lower-income homes save on electricity. If you qualify, this program gives you a credit every month on your bill. Learn more about OESP here

Home Assistance Program (HAP)

If you qualify, you could receive free upgrades to make your home more energy efficient, and help you save on your electricity bill. Upgrades may include a new energy-efficient refrigerator, freezer, dehumidifier, lightbulbs and more. Learn about HAP here

Low-income Energy Assistance Program (LEAP)

Toronto Hydro’s LEAP program provides a grant of up to $500 (per year) to customers having difficulty paying ‘past due’ electricity bills.

Find out if you qualify for LEAP here

Message from Toronto Hydrocitywise_restoration

Another Canadian winter is around the corner, and we’ve put together some important information on how to be prepared, which we think our customers will find helpful.

You can fine online the latest issue of Citywise which is full of tips for residents and businesses and other significant updates from Toronto Hydro.

Coupons from Toronto HydroToronto Hydro Bring Outside In

Download coupons for energy saving products – visit Toronto Hydro’s website to for their latest offer and to find energy savings tips.

Help with Electricity Bills for Low-Income Households

There is a new program to help those in lower income households with their electricity bill. You will need to check online at or call 1-855-831-8151 (TTY 1-800-855-1155) to find out if you qualify and find out how to apply.

Free Energy Upgrades for Your Home

If you qualify, Toronto Hydro will install upgrades to help you save energy and make your home comfortable – visit for details.

In a Bind

Emergency financial assistance may be available to help you pay your bill – visit for details.

Hydro One’s Leaside to Main Infrastructure Refurbishment Project

UPDATE Sept 29th: Hydro One have released the draft ESR for a 47-day public review and comment period from September 29, 2016 to November 14, 2016. You can learn more about that online here.

Hydro One has revised this project – please see this notice for details.

Update for more details – see the Hydro One website.

Hydro One has sent out a flyer – click here to see the flyer – with the following information:

Come out to learn about how Hydro One is planning to strengthen the electricityHydo Truck
transmission system in your area. Ensuring a safe and reliable supply of power for homes and businesses across Ontario is Hydro One’s top priority. An important step toward sustaining this commitment involves maintaining and renewing our infrastructure.

We are undertaking a Class Environmental Assessment to refurbish existing infrastructure located in the eastern part of downtown Toronto. This infrastructure is a critical component of Ontario’s electricity grid and the supply of power to Toronto Hydro.
Hydro One has identified two sections of existing underground transmission cable which are nearing their end of life and require replacement. These sections, shown on the reverse map, are located between:

1. Leaside Transformer Station (TS) and Todmorden Junction (JCT)
2. Lumsden JCT and Main TS

The replacement of underground cables is subject to the provincial Environmental Assessment Act and is being planned in accordance with the Class Environmental Assessment for Minor Transmission Facilities.
In conjunction with this work, Hydro One will take the opportunity to replace and upgrade the overhead wire (skywire),used to protect our equipment from lightning, between Todmorden JCT and Lumsden JCT.

Public input and feedback is an important part of our planning process, and we want to hear from you. Please join us at one of our upcoming Public Information Centres to learn more about the proposed work in your community:

February 8, 2016
6:30 p.m. – 9:30 p.m.
Stan Wadlow Community Centre
373 Cedarvale Avenue

February 10, 2016
6:00 p.m. – 9:00 p.m.
Leaside Arena, William Lea Room
1073 Millwood Road, Toronto

Members of the Hydro One team will be available to provide further details on the project and answer your questions.


100 Queen Street West,
Suite C45, Second Floor
Toronto, ON M5H 2N2
Phone: 416-392-4032
Fax: 416-392-4123