Call Us At City Hall: 416-392-4032



The City of Toronto works to ensure that tenants live in safe, well-maintained buildings through RentSafeTO, a bylaw enforcement program. Building owners must comply with the bylaws within the program or face financial penalties.

Discover how RentSafeTO can help you, whether you are a tenant or a building owner. You can find out more on this City website –

Highrise Residential Fire Inspection Results

Fire prevention inspection results, available at, are provided for highrise properties inspected as of January 1, 2017. The list includes properties where violations of the Ontario Fire Code have been found and addressed, as well as properties that had no observable violations.

TFS will continue to explore additional opportunities to increase the release and access of data through the City’s Open Data portal. Highrise safety materials are also available at

Follow Toronto Fire Services on Twitter at and on Instagram at

Highlights of New Rules for Apartment Buildings

City staff have now developed a detailed by-law that is the second half of the changes mentioned above. Proposals include requiring that building owners/operator shall:

  • have a notification board in a central location and post the following information about service disruptions, repairs, cleaning plan, etc.
  • inspect indoor and outdoor common areas of the building at least once every 30 days for the presence of pests and any area within 72 hours of the receipt of any information indicating the presence of pests.
  • take adequate measures to prevent the spread of the pests and exterminate the pests in all areas where the presence of the pests is detected.
  • develop a process for receiving and tracking tenant requests and be required to demonstrate compliance with the tenant service request process that is created.
  • respond to urgent requests within 24 hours and non-urgent requests within 7 days. Requests are urgent if they are related to the discontinuance of the following vital services: fuel, electricity, gas, heat, or hot or cold water.

You can find out more about these proposals on the City’s website.

Councillor Mary Fragedakis to call on city to support rent control bill at Queen’s Park

“It’s actually in the last four years it’s gotten even more expensive to live in this city. It’s that dire a situation; we’ve got to do something. Over 150 thousand homes are affected by this exemption,” said Councillor Mary Fragedakis. Read more about Councillor Fragedakis support of MPP Peter Tabuns rent control bill at Queen’s Park on the CBC website.  Councillor Fragedakis motions to have City Council support this bill.

Highlights of New Regulatory Regime for Apartment Buildings

In December 2016, City Council approved a new regulatory regime for apartment buildings in Toronto. This affects purpose built rental apartment buildings with three or more stories and ten units or more. This news set of rules includes more money for maintenance enforcement and higher penalties for landlords that break the rules. These changes include:

  • adding 12 full-time staff to the team that inspects apartment buildings
  • regular site visits to all buildings every two to three years to ensure buildings are in compliance with City bylaws
  • improving the existing City website to provide tenants, landlords and the public with improved information about apartment buildings in Toronto (it will be called the online information portal)
  • increase funding to improve communications between the City, landlords and tenants

The new rules will require property owners to:

  • register with the city
  • develop a comprehensive pest management plan
  • used licensed contractors for pest management and repairs
  • track tenant complaints

You can find out more about this on the City’s website.

Landlord Licensing

City staff have also advised multi-residential rental property licences might further improve apartment living in Toronto.  This is something many tenants and tenant groups have asked of the City.   This would be another tool to foster safe and adequate rental housing in Toronto. For me, this is about people’s homes – good homes are at the heart of good neighbourhoods.

I am happy Council has agreed to have a public consultation on this issue.

You can find the latest information on the public consultation on this issue here.

For updates on this consultation, please send me an email to

Air Conditioning  Concerns – Summer 2015

You can read Councillor Fragedakis’ news release about air conditioning units in apartment buildings here. News coverage from the Star about Councillor Fragedakis’ efforts to help fix the situation can be found here. You can see a clip with Councillor Fragedakis discussing the issue on the CTV news here.

Free Emergency Preparation Guide

General emergency preparedness information can be found here.

During an emergency, residents who live in high-rise buildings may be forced to evacuate, asked to stay inside (shelter in place), or experience power outages for extended periods of time. There are
steps you can take to help protect yourself, your loved ones and your property in the event of an emergency.

City staff have prepared emergency preparation information for high-rise tenants, which can be found here.

You can send an email to or call Councillor Fragedakis office at 416-392-4032 to get a copy of either of these mailed to you, while supplies last.

Help for Tenants

Hundreds of thousands of people rent their homes in Toronto. Every person living in rental accommodation has the right to expect that property standards are met. Property standards are the minimum standards to which a property is maintained.

The City’s Municipal Licensing and Standards division enforces property standards throughout Toronto.

If you have issues with the physical condition of the property that you are renting (taps that don’t work, heat isn’t working, broken window), talk to your landlord first. If things don’t improve, call 311.

Residents should communicate with their superintendent/landlord first. If the issues are not addressed in a timely manner, you should contact 311.

Landlords and property managers have a responsibility to ensure that they comply with City bylaws.

Renting in Toronto? Know your rights. Know your responsibilities.

You have a right to live:

  • In a home that is clean, safe and secure.
  • With adequate heat, lighting and plumbing.

You have a responsibility to:

  • Take care of your unit and be respectful of shared space.
  • Allow your landlord to maintain your unit.

More Recycling in Apartment & Condo Buildings

The City has a 3Rs Ambassador Volunteer Program. You can find out more about that program on the City’s website.  You can also learn about recycling & garbage basics for apartments & condominiums, including information for building management and superintendents.


Your landlord is required to keep your home at a minimum of 21 degrees Celsius September 15th to June 1st.

If you have concerns about your heat, please speak to your landlord or property manager. You should make your request in writing.

If the issue is not addressed within a reasonable amount of time, you can contact 311 to file a complaint.

Rent Increases and Tenants Rights

Federation of Metro Toronto Tenants’ Associations Hotline – 416-921-9494

The Tenant Hotline is a free telephone counselling service. They provide service in 150 languages.  Their counsellors will provide referrals to legal clinics, or direct you to other help. You can get help from them with rent increases and many other matters.

Bed Bugs

Please check these two city websites for some helpful information:

You can also call Toronto Public Health – 416-338-7600

Senior Tenants

ACE (Advocacy Centre for the Elderly) – 416-598-2656

Supports elderly tenants with issues like mobility, etc.


Centre for Equality Rights in Accommodation – 416-944-0087

The Centre provides advice and assistance to tenants dealing with discrimination on a wide range of grounds, including receipt of public assistance; disability, sex, race, marital and family status and age.

Help for Low-Income Households

There is a new program to help those in lower income households with their electricity bill. You will need to check online at or call 1-855-831-8151 (TTY 1-800-855-1155) to find out if you qualify and find out how to apply.

Please see this important alert about a possible scam associated with this program.


100 Queen Street West,
Suite C45, Second Floor
Toronto, ON M5H 2N2
Phone: 416-392-4032
Fax: 416-392-4123